Sales Support Coordinator - St Albans

Full time

St Albans

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To provide administrative support to the regional team in the management of customer and supplier orderbooks. To work closely with suppliers and customers to build strong working partnerships and assist with the development of new and existing business in line with the Company objectives and targets.

This position is full time, permanent (35 hours per week, Monday to Friday).

Role and Responsibilities

  • To respond to incoming customer sales enquiries via telephone and email promptly and efficiently
  • To respond to general enquiries in conjunction with the sales team member by providing information to stakeholders, including but not limited to pricing, product availability, order updates and sample requests
  • To process customer and supplier purchase orders and coordinate delivery of materials in line with customer and supplier requirements
  • To manage the open orders to ensure that deliveries are made in line with expected dates and updated where required
  • To liaise with supplier and logistics partners to manage notice of deliveries with the customer base
  • To provide reporting to the sales team or business where applicable
  • To attend on an ad-hoc basis customer and supplier visits
  • To ensure that invoice queries and credit requests are processed in a timely manner and in line with the Company procedures
  • To assist with the management of the relevant sales office calendar
  • To provide back up and support to other sales support coordinators within the business, in the event of planned and unplanned absence
  • To work with key contacts at main suppliers to ensure order book is accurate and up to date
  • To coordinate hospitality, travel and accommodation requirements for regional events and functions
  • To provide front of house cover for internal and external office meetings
  • To maintain the customer and supplier database ensuring that it is accurate and up to date at all times
  • Any other duty deemed necessary by the management team to assist in the running of the business


  • Previous relevant experience in a sales support role
  • Demonstrable experience of sales and purchase order processing using ERP systems
  • Good communication and interpersonal skills
  • Ability to build and maintain relationships with stakeholders at all levels
  • Well-developed call handling skills
  • Ability to take initiative in identifying and communicating system and process improvement opportunities
  • Experience of developing and maintaining databases
  • Good administration, organisational and time management skills
  • Ability to work accurately and quickly under pressure and make correct decisions
  • Ability to work effectively and proactively as part of a team and on an individual basis
  • Excellent numerical skills
  • Strong attention to detail
  • Proficient use of all Microsoft applications
  • Must reside within a commutable distance from the office


  • Demonstrable experience of data analysis
  • Experience of prospecting or cold calling
  • Knowledge of the Timber and or building products market
  • Customer account management


  • Competitive salary
  • 25 days’ holiday, increasing with years of service
  • Annual company bonus scheme
  • Pension scheme
  • Life insurance
  • Cycle to work scheme
  • Employee Assistant Programme (EAP)
  • Annual leave purchase scheme

All employees have a duty not to discriminate against each other, customers or suppliers and not to help anyone else do so. Click here to view our job applicant privacy notice.

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